Thursday, December 26, 2024
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Innovation in the food and grocery industry inspires me daily to make a difference: Kabir Gossain, Vice President and Head – Digital Commerce and Modern Trade, Hindustan Unilever Limited

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What inspired you to pursue a career in the food and grocery sector?

Working at HUL reveals the food and grocery industry’s dynamic nature, with constant innovation and evolving trends. Its daily relevance and focus on sustainability drive me to make a meaningful impact. 

What part of your job brings you the greatest fulfillment?

It is really satisfying to note that my work contributes positively and impacts others and is about providing essentials or safer products or healthier options. It’s a great joy to collaboratively work and help people – whether employees or partners. This sector provides lots of opportunities to learn new skills, gain knowledge and continuously improve for personal and professional development. Creative thinking and problem solving keeps the juices flowing and leads to new innovations in the smallest of things. Also, it is truly rewarding to work with a supportive and collaborative team and building strong relationships and achieving goals together. 

Any role model who has influenced you?

I have been fortunate to learn from numerous mentors and role models, including both brand leaders and retailers. Their valuable insights and advice have guided my career, while their work ethic and expertise have inspired me to enhance my skills. Mentors have also connected me with key contacts, opening doors to new opportunities and collaborations. Their support has bolstered my confidence and provided constructive feedback, and I remain deeply grateful to both formal and informal mentors who have shaped my journey. 

What personal qualities or skills are essential for thriving in this industry?

A genuine interest in enhancing the customer experience through effective brand-retailer partnerships is crucial. Flexibility, adaptability, and attention to detail—whether in commercials, store layouts, or design—are essential. Strong communication ensures clear message transfer, while teamwork and relationship skills help smooth out issues and foster successful collaborations. 

How do you stay motivated and inspired in your role?

Embracing challenges as growth opportunities, staying flexible and planning for the worst while maintaining optimism are the keys. Seek constructive feedback, reflect on your impact, and extend gratitude where necessary. Draw inspiration from books and stories, and celebrate small wins along the way. 

What’s the one thing people might be surprised to learn about you? 

I’m an avid reader of both fiction and non-fiction and a dedicated Bollywood enthusiast.  

What methods do you use to stay current with the latest developments and innovations in your field? 

Industry forums like the India Food Forum are excellent for networking and staying updated on sector trends and advances. Additionally, reading newspapers and business articles provides valuable industry insights and perspectives.

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