Razorpay POS, the offline payments division of fintech firm Razorpay, has launched ‘Q-Zap’, an intelligent payment solution aimed at significantly reducing billing wait times and enhancing in-store customer experiences. The Q-Zap solution is designed to cut billing time by 40% and help retailers save up to 20% in annual operating costs.
Q-Zap enables faster checkouts through self-checkout kiosks or hand-held POS devices, allowing customers to complete their payments from anywhere within the store. This eliminates the need to wait in long lines, thus improving customer satisfaction and freeing up store staff to provide better service.
One of the standout features of Q-Zap is its seamless integration capabilities. It offers Ready Plug-and-Play integrations with over 120 billing partners, drastically reducing the implementation time from the industry standard of four weeks to just four days. This integration streamlines billing, payment collection, and the reconciliation of goods sold against payments received, making the entire process more efficient.
Rahul Kothari, Chief Operating Officer, Razorpay, emphasized the company’s commitment to empowering businesses with innovative tools for seamless payment experiences. He says, “Q-Zap aims to eliminate tedious checkout lines and free up staff to better assist customers. As India’s consumer market evolves, achieving our ambitious $2 trillion target by 2033 will require robust infrastructure. Razorpay is dedicated to innovation, developing agile solutions to address key pain points in both online and offline money movement.”
The traditional Point of Sale (POS) system is evolving into a ‘Point of Service’, reflecting customers’ growing expectations for enhanced experiences at every interaction. By eliminating the need for stationary cash registers, Q-Zap allows staff to focus on additional responsibilities, improving overall service. Non-traditional checkout options like self-service kiosks are crucial for businesses to manage these new duties effectively.
Overall, Q-Zap represents a significant advancement in retail payment solutions, offering both efficiency and improved customer service in the offline retail space.
